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132 3rd Ave. Paterson, NJ 07514

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(973) 778-6722


Samsung Logo

28 cu. ft. 4-Door French Door Refrigerator with FlexZone™ Drawer in Stainless Steel

Model # RF28R7201SR

 4.3 out of 5 (387 Reviews)

Rebate Tag

Available in 3 Color(s)

Call for Our Best Price

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FlexZone Drawer

A flexible storage drawer with four different temperature settings and an adjustable Smart Divider to stay organized.


Fingerprint Resistant Finish

A special finish to reduce smudges and minimize cleaning.


Wi-Fi and Bixby Enabled

Use your smartphone to control the temperature and monitor your refrigerator remotely.


Twin Cooling Plus ®

Near-commercial grade humidity levels, helps prevent spoiling and freezer burn.


Adjustable Shelves

Adjustable shelves go from standard to slide-in or flip-up, to store tall items with ease.


High-Efficiency LED Lighting

LED lighting designed to beautifully light up the interior of your fridge so you're able to quickly spot what you want.


Easy to Reach Controls

Accessibility (ADA Compliant).


2-Year Parts and Labor Limited Warranty on Ice Maker

For certain French Door Refrigerator units purchased between 10/1/20 and 9/30/21.

Features:

  • With an extra-large capacity, this sleek refrigerator features our FlexZone™ Drawer which has four temperature settings for storing various food items.
Key Features
Ice Max Yes
FlexZone™ Yes
Wi-Fi Connectivity Yes
ADA Compliant Yes
Standard Features
External Filtered Water and Ice Dispenser Yes
FlexZone Drawer Yes
High-Efficiency LED Lighting Yes
Surround Air Flow Yes
Power Freeze and Power Cool Options Yes
Humidity Controlled Crispers Yes
Tempered Glass Spill Proof Shelves 5
Gallon Bins Yes
EZ-Open Handle™ Yes
2-Minute Door Alarm Yes
CoolTight Door Yes
Dispenser Light Yes
Display Color Ice Blue
Child Lock Yes
Filter Indicator Yes
Handles Flat Handle
Water Filter HAF-QIN (Included)
Wi-Fi Connectivity Yes
Twin Cooling Plus® Yes
Sabbath Mode Yes
Adjustable Shelves Yes
Modern Look Design Yes
Refrigerator Design
Type 4DR French Door
Color Fingerprint Resistant Stainless Steel
Number of Doors 4
Depth Regular (30" and above)
Refrigerator Features
Humidity Control Crispers 2
Gallon Bins Yes
Total Bins 6
Drawers 2
Foldable Shelves 1
Fixed Shelves 3
Interior Light TOP LED(6EA x 2)
Slide-In Shelf 1
Spill proof shelves Yes
Fingerprint Resistant Finish Yes
Water and Ice Dispenser Yes
Automatic Ice Maker Yes
FlexZone Drawer
Total Capacity (cu. ft.) 3.8 cu. ft.
EZ-Open Handle™ Yes
Temperature Zones Meat/Fish (29°F) Cold Drinks (33°F) Deli/Snacks (37°F) Wine/Party Dishes (42°F)
FlexZone™
Total Capacity (cu. ft.) 3.8
Drawers 1
Temperature Zones 4
Freezer Features
Total Ice Capacity (lbs.) 4.2
EZ-Open Handle™ Yes
Drawer Divider Yes
Interior Light Bottom of Refrigerator Door, High Efficiency LED, 1ea
Bins 2
Power
ENERGY STAR® Certified Yes
Energy Consumption 755 kWh/Year
Volt/Amps 115V/60Hz/5.0A
Capacity
Total Capacity 28 cu. ft.
Refrigerator Capacity 15.9 cu. ft.
Freezer Capacity 8.3 cu. ft.
Dimensions
Product Dimensions with Hinges, Handles and Door 35 3/4" W x 70" H x 36 1/2" D
Product Dimensions without Hinges and Door 35 3/4" W x 68 7/8" H x 29 3/8" D
Product Dimensions with Door without Handles 35 3/4" W x 70" H x 34" D
Shipping Dimensions 38 1/4" W x 75 3/4" H x 36 1/4" D
Net Depth with Door Handle 36 1/2"
Net Height with Hinge 70"
Net Height without Hinge 68 7/8"
Net Depth w/o Door Handle 34"
Depth without Door (in) 29 3/8"
Width 35 3/4
Weight
Product Weight 328 lb.
Shipping Weight 351 lb.
Warranty
1 Year 1-Year Parts and Labor on Refrigerator
5 Years 5-year Parts and Labor on sealed Refrigeration system only* *Compressor, evaporator, condenser, drier, connecting tubing
10 Years 10-year Part and 5- year Labor on Digital Inverter Compressor
Awards and Certificates
J.D. Power Awards Yes

Samsung Buy More Save More Delivery and Installation Allowance

  • Rebate Ends: 12/8/2021
  • Must be postmarked by: 12/8/2022
  • Description: Enjoy exclusive rebate savings with purchase of qualifying Samsung Appliances. Rebate form must be postmarked by 12/8/2022.
  • Download Rebate Form

Samsung Black Friday 3-Piece Appliance Promotion

  • Rebate Ends: 12/1/2021
  • Must be postmarked by: 3/1/2022
  • Description: Receive 10% back on purchase of 3 or more qualifying Samsung appliances. Rebate form must be postmarked by 3/1/2022.
  • Download Rebate Form

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Questions or Comments?
Call (973) 778-6722 for assistance. Click Here for MS Appliances location and contact information.

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4.3

out of 5 (387 Reviews)

80% of reviewers recommend this product.

Ice Maker destroys a great product otherwise...

Submitted by John - 10/27/2021

i love the flexibility of this machine - plenty of storage and seemingly well-built. however, the noisy horrible sometimes not working icemaker is a deal breaker. very slow to fill cups - often quits working - and very noisy. must be something that can be done to improve on this. this fridge is not cheap and should have a better ice maker. when i asked for warranty service on the ice maker - was told it was only covered for a year and would cost $300 just to have an appliance place look at it... c'mon man!
Originally posted on Samsung.com

No, I do not recommend this product

  • Design:
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Ice Maker destroys a great product otherwise...

Submitted by John - 10/27/2021

i love the flexibility of this machine - plenty of storage and seemingly well-built. however, the noisy horrible sometimes not working icemaker is a deal breaker. very slow to fill cups - often quits working - and very noisy. must be something that can be done to improve on this. this fridge is not cheap and should have a better ice maker. when i asked for warranty service on the ice maker - was told it was only covered for a year and would cost $300 just to have an appliance place look at it... c'mon man!
Originally posted on Samsung.com

No, I do not recommend this product

  • Design:
  • Features:
  • Performance:
  • Value:

Ice Maker destroys a great product otherwise...

Submitted by John - 10/27/2021

i love the flexibility of this machine - plenty of storage and seemingly well-built. however, the noisy horrible sometimes not working icemaker is a deal breaker. very slow to fill cups - often quits working - and very noisy. must be something that can be done to improve on this. this fridge is not cheap and should have a better ice maker. when i asked for warranty service on the ice maker - was told it was only covered for a year and would cost $300 just to have an appliance place look at it... c'mon man!
Originally posted on Samsung.com

No, I do not recommend this product

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  • Value:

Good product - Taken some steps backward

Submitted by Phil - 9/28/2021

owned for 3 weeks. 1. shelves are not l - r interchangeable anymore. 2. freezer temperature is wrong and has a wide variance. we have validated this with digital thermometers. the freezer is set to -4 (f). the temp of the freezer rarely touches -4 and often sits at 0, maxing out around 15 when the freezer has not been opened for 24h. the control board has been replaced. the problem persists. the temp reads 34 (refrigerator) -4 (freezer).
Originally posted on Samsung.com

No, I do not recommend this product

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  • Value:

Good product - Taken some steps backward

Submitted by Phil - 9/28/2021

owned for 3 weeks. 1. shelves are not l - r interchangeable anymore. 2. freezer temperature is wrong and has a wide variance. we have validated this with digital thermometers. the freezer is set to -4 (f). the temp of the freezer rarely touches -4 and often sits at 0, maxing out around 15 when the freezer has not been opened for 24h. the control board has been replaced. the problem persists. the temp reads 34 (refrigerator) -4 (freezer).
Originally posted on Samsung.com

No, I do not recommend this product

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AVOID THIS LIKE THE PLAGUE. TERRIBLE!

Submitted by Disappointed - 9/12/2021

the ice maker is absolute trash. 6 months after owning, it froze up. we would thaw it out and it would last another 2-3 months... we tried leveling it differently and the issue repeated in another 3 months. just enough time for the warranty to expire. i understand the frustrations that i have with my samsung counter depth 4-door french door refrigerator with flexzone drawer and i do not want this thing anymore. please come take it! the only money i'm going to spend on this unit will be the removal fee when my <better brand> is delivered... don't bother opening a ticket and sending / charging me for a service tech. (fun fact, the service tech will just tell you to get a different brand...)
Originally posted on Samsung.com

No, I do not recommend this product

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LOOKS NICE, NOT AS MANY FEATURES THOUGH

Submitted by fewd - 9/6/2021

i loved my white french door 2 drawer fridge so much, when we decided to upgrade our entire appliance package we chose the same style in fingerprint less stainless. i am quite disappointed, the interior has one main light, my older model had side and crisper lights, samsung is starting to produce a cheaper product. my main anger is they have the attachments for the bottom freezer small clear shelf but no longer put it in their models, i loved that shelf and truly miss it.
Originally posted on Samsung.com

Yes, I recommend this product

  • Design:
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LOOKS NICE, NOT AS MANY FEATURES THOUGH

Submitted by fewd - 9/6/2021

i loved my white french door 2 drawer fridge so much, when we decided to upgrade our entire appliance package we chose the same style in fingerprint less stainless. i am quite disappointed, the interior has one main light, my older model had side and crisper lights, samsung is starting to produce a cheaper product. my main anger is they have the attachments for the bottom freezer small clear shelf but no longer put it in their models, i loved that shelf and truly miss it.
Originally posted on Samsung.com

Yes, I recommend this product

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Do not buy this!

Submitted by Mr D - 8/4/2021

do not buy thia refrigerator unless you want to repair the freezer as soon as the warranty ends. freezer fills up with ice and becomes, essentially, useless. this is a known issue and samsung does nothing systemic about it. disappointing.
Originally posted on Samsung.com

No, I do not recommend this product

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The Ice Maker is Terrible!

Submitted by Bear - 7/27/2021

the refrigerator is less than two years old and the ice maker is already broken. for the last year the ice maker would melt the ice that was in it and then it would refreeze and be a solid chunk of ice. then i would have to chip it out with a long screwdriver. now the ice maker has quit working all together. when i tried to schedule a repair technician through the samsung website i received a message that there were no repair technicians in my area.
Originally posted on Samsung.com

No, I do not recommend this product

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Excellent refrigerator

Submitted by Sidney - 7/19/2021

a part of my wife's dream,this refrigerator is beautiful and very efficient. it has a very low noise work, it has a big refrigerator, a big freezer with an internal extra drawer and between both there are a very useful drawer called flexzone with an intermediate temperature,nice for beers, sodas, cheese,etc. no leaks from water/ice compartment (very common in others brands). easy access to all parts due to its big doors and drawers. alarm for door open. a very useful app to refrigerator control using samsung smartthings via internet.
Originally posted on Samsung.com

Yes, I recommend this product

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  • Value:

Excellent refrigerator

Submitted by Sidney - 7/19/2021

a part of my wife's dream,this refrigerator is beautiful and very efficient. it has a very low noise work, it has a big refrigerator, a big freezer with an internal extra drawer and between both there are a very useful drawer called flexzone with an intermediate temperature,nice for beers, sodas, cheese,etc. no leaks from water/ice compartment (very common in others brands). easy access to all parts due to its big doors and drawers. alarm for door open. a very useful app to refrigerator control using samsung smartthings via internet.
Originally posted on Samsung.com

Yes, I recommend this product

  • Design:
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  • Value:

Excellent refrigerator

Submitted by Sidney - 7/19/2021

a part of my wife's dream,this refrigerator is beautiful and very efficient. it has a very low noise work, it has a big refrigerator, a big freezer with an internal extra drawer and between both there are a very useful drawer called flexzone with an intermediate temperature,nice for beers, sodas, cheese,etc. no leaks from water/ice compartment (very common in others brands). easy access to all parts due to its big doors and drawers. alarm for door open. a very useful app to refrigerator control using samsung smartthings via internet.
Originally posted on Samsung.com

Yes, I recommend this product

  • Design:
  • Features:
  • Performance:
  • Value:

Excellent refrigerator

Submitted by Sidney - 7/19/2021

a part of my wife's dream,this refrigerator is beautiful and very efficient. it has a very low noise work, it has a big refrigerator, a big freezer with an internal extra drawer and between both there are a very useful drawer called flexzone with an intermediate temperature,nice for beers, sodas, cheese,etc. no leaks from water/ice compartment (very common in others brands). easy access to all parts due to its big doors and drawers. alarm for door open. a very useful app to refrigerator control using samsung smartthings via internet.
Originally posted on Samsung.com

Yes, I recommend this product

  • Design:
  • Features:
  • Performance:
  • Value:

Excellent refrigerator

Submitted by Sidney - 7/19/2021

a part of my wife's dream,this refrigerator is beautiful and very efficient. it has a very low noise work, it has a big refrigerator, a big freezer with an internal extra drawer and between both there are a very useful drawer called flexzone with an intermediate temperature,nice for beers, sodas, cheese,etc. no leaks from water/ice compartment (very common in others brands). easy access to all parts due to its big doors and drawers. alarm for door open. a very useful app to refrigerator control using samsung smartthings via internet.
Originally posted on Samsung.com

Yes, I recommend this product

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I don't hate this fridge

Submitted by Holly - 7/18/2021

i think this refrigerator looks nice, has a decent amount of space and works well. we did have issues with the ice maker, but it was fixed.my biggest complaint is cleaning the bottom shelf in the fridge itself! if (and with a family it happens more often than not) something spills i have to empty the entire refrigerator, have my husband help remove the bottom shelf and the glass, then wash everything. otherwise the spill is stuck between the plastic shelf and the glass. i feel like i should be able to clean it up much easier than that! it's an all day project! whoever designed this should have to come clean my refrigerator once a week! i'll never buy another refrigerator with this design again!
Originally posted on Samsung.com

No, I do not recommend this product

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I don't hate this fridge

Submitted by Holly - 7/18/2021

i think this refrigerator looks nice, has a decent amount of space and works well. we did have issues with the ice maker, but it was fixed.my biggest complaint is cleaning the bottom shelf in the fridge itself! if (and with a family it happens more often than not) something spills i have to empty the entire refrigerator, have my husband help remove the bottom shelf and the glass, then wash everything. otherwise the spill is stuck between the plastic shelf and the glass. i feel like i should be able to clean it up much easier than that! it's an all day project! whoever designed this should have to come clean my refrigerator once a week! i'll never buy another refrigerator with this design again!
Originally posted on Samsung.com

No, I do not recommend this product

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FRIDGE ARCS TRIPS BRKR SAMSUNG DOESN'T CARE

Submitted by RFTB - 4/12/2021

after 1 year of use this fridge now keeps tripping the arc fault breaker (required by law). after several attempts to have samsung fix the fridge, they want me to use a different breaker (not allowed by law) for this fridge. they say that the fridge is working fine, the breaker is the problem.
Originally posted on Samsung.com

No, I do not recommend this product

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  • Value:

FRIDGE ARCS TRIPS BRKR SAMSUNG DOESN'T CARE

Submitted by RFTB - 4/12/2021

after 1 year of use this fridge now keeps tripping the arc fault breaker (required by law). after several attempts to have samsung fix the fridge, they want me to use a different breaker (not allowed by law) for this fridge. they say that the fridge is working fine, the breaker is the problem.
Originally posted on Samsung.com

No, I do not recommend this product

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Ice maker and tray are frozen solid

Submitted by CLMN - 3/31/2021

the ice maker is unuseable due to freezing up. can't remove the ice bucket either. tried defrosting the refrigerator with no luck.
Originally posted on Samsung.com

No, I do not recommend this product

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Great Frig could Be a Five Star

Submitted by bjmusic - 3/29/2021

this is a great frigerator, there is a lot of room and the deli shelf is wonderful. it has a great look and is easy to take care of. the finger resistant exterior is easy to keep clean. the glass shelfs are adjustable and easy to clean. but if your not careful small items will fall off the back because the shelfs dont go all the way to the wall ?the two things that would make it a five star frig is that the shelves on the door are not adjustable at all! the large area were you would put a gallion of milk is nice but it would be nicer if it were enclosed to keep the milk colder. the most negitive aspect about this frigerator is the ice maker is small and as if that wasn't bad enough it is slow. this could of been a great refrigerator with some minor tweaks
Originally posted on Samsung.com

Yes, I recommend this product

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Missing freezer door bin/shelf

Submitted by sdad - 3/13/2021

i was surprised that the freezer door was missing the bin/shelf when there was clearly the space for that. i had it in my previous samsung model (ice maker did not work), so had to buy a new one.
Originally posted on Samsung.com

No, I do not recommend this product

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Do Not Waste Your Money

Submitted by HoustonCook - 3/11/2021

this refrigerator has everything you don't want - it's noisy, faulty, and a waste of money. noisy - the designers figured out how to make the loudest refrigerator i have had the displeasure of listening to. middle of the night - loud dump. the motor is moving the ice - wakes you up from sleep. faulty - the water leaks from the water dispenser. the ice continues to fall after you pull the glass away. the fridge is not efficient. waste of money - for the price, you would imagine more modern technology. nope. just a terrible product
Originally posted on Samsung.com

No, I do not recommend this product

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Do Not Waste Your Money

Submitted by HoustonCook - 3/11/2021

this refrigerator has everything you don't want - it's noisy, faulty, and a waste of money. noisy - the designers figured out how to make the loudest refrigerator i have had the displeasure of listening to. middle of the night - loud dump. the motor is moving the ice - wakes you up from sleep. faulty - the water leaks from the water dispenser. the ice continues to fall after you pull the glass away. the fridge is not efficient. waste of money - for the price, you would imagine more modern technology. nope. just a terrible product
Originally posted on Samsung.com

No, I do not recommend this product

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Run Away! Do Not Buy

Submitted by Mrs Clean - 3/3/2021

french door with flex drawer. the ice maker does not work on a consistent basis. want a 5:00 cocktail? oh sorry- no ice! the shelves can be difficult to move and a nightmare to clean. some areas are not cleanable. the freezer drawer -to open the freezer. i'm afraid the handle will fall off i have to pull so hard. oh, and the flex zone is not a freezer drawer, so don't buy this thinking you'll have extra freezer space.
Originally posted on Samsung.com

No, I do not recommend this product

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Do not buy

Submitted by Flinhir - 3/2/2021

they will tell you that they have fixed the ice maker freezing up issue, but they have not. i had the icemaker off for vacation and when i returned it was frozen up again.
Originally posted on Samsung.com

No, I do not recommend this product

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Ice maker is a known issue

Submitted by Michael - 3/1/2021

the ice maker freezes in place inside the ice maker compartment. this first happened within 6 months of operation. it has now happened several more times and now has to be taken out every week and the ice buildup has to be manually cleaned out. samsungs service number and staff are a joke and no help. the extended warranty company contract service repair company is too. this is a terrible product and no one should by this. samsung needs to engineer a solution and send out competent repair people to replace the unit. or send everyone a new refrigerator.
Originally posted on Samsung.com

No, I do not recommend this product

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similar stories as others related to icemaker

Submitted by Danielle - 3/1/2021

i purchased the 4 door french door with flex zone drawer from lowes in january, 2020 to replace my 20 year old refrigerator when the ice maker stopped working. i purchased the extended warranty. just recently my refrigerator stopped making ice because it was frozen and my freezer has ice crystals over half the compartment. i now realize that this has been an issue with many samsung refrigerators. what can you do to help me please?
Originally posted on Samsung.com

No, I do not recommend this product

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Ice maker is a known issue

Submitted by Michael - 3/1/2021

the ice maker freezes in place inside the ice maker compartment. this first happened within 6 months of operation. it has now happened several more times and now has to be taken out every week and the ice buildup has to be manually cleaned out. samsungs service number and staff are a joke and no help. the extended warranty company contract service repair company is too. this is a terrible product and no one should by this. samsung needs to engineer a solution and send out competent repair people to replace the unit. or send everyone a new refrigerator.
Originally posted on Samsung.com

No, I do not recommend this product

  • Design:
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  • Value:

Ice maker is a known issue

Submitted by Michael - 3/1/2021

the ice maker freezes in place inside the ice maker compartment. this first happened within 6 months of operation. it has now happened several more times and now has to be taken out every week and the ice buildup has to be manually cleaned out. samsungs service number and staff are a joke and no help. the extended warranty company contract service repair company is too. this is a terrible product and no one should by this. samsung needs to engineer a solution and send out competent repair people to replace the unit. or send everyone a new refrigerator.
Originally posted on Samsung.com

No, I do not recommend this product

  • Design:
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  • Value:

Ice maker is a known issue

Submitted by Michael - 3/1/2021

the ice maker freezes in place inside the ice maker compartment. this first happened within 6 months of operation. it has now happened several more times and now has to be taken out every week and the ice buildup has to be manually cleaned out. samsungs service number and staff are a joke and no help. the extended warranty company contract service repair company is too. this is a terrible product and no one should by this. samsung needs to engineer a solution and send out competent repair people to replace the unit. or send everyone a new refrigerator.
Originally posted on Samsung.com

No, I do not recommend this product

  • Design:
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  • Value:

Ice maker is a known issue

Submitted by Michael - 3/1/2021

the ice maker freezes in place inside the ice maker compartment. this first happened within 6 months of operation. it has now happened several more times and now has to be taken out every week and the ice buildup has to be manually cleaned out. samsungs service number and staff are a joke and no help. the extended warranty company contract service repair company is too. this is a terrible product and no one should by this. samsung needs to engineer a solution and send out competent repair people to replace the unit. or send everyone a new refrigerator.
Originally posted on Samsung.com

No, I do not recommend this product

  • Design:
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  • Value:

Ice maker is a known issue

Submitted by Michael - 3/1/2021

the ice maker freezes in place inside the ice maker compartment. this first happened within 6 months of operation. it has now happened several more times and now has to be taken out every week and the ice buildup has to be manually cleaned out. samsungs service number and staff are a joke and no help. the extended warranty company contract service repair company is too. this is a terrible product and no one should by this. samsung needs to engineer a solution and send out competent repair people to replace the unit. or send everyone a new refrigerator.
Originally posted on Samsung.com

No, I do not recommend this product

  • Design:
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  • Value:

Ice maker is a known issue

Submitted by Michael - 3/1/2021

the ice maker freezes in place inside the ice maker compartment. this first happened within 6 months of operation. it has now happened several more times and now has to be taken out every week and the ice buildup has to be manually cleaned out. samsungs service number and staff are a joke and no help. the extended warranty company contract service repair company is too. this is a terrible product and no one should by this. samsung needs to engineer a solution and send out competent repair people to replace the unit. or send everyone a new refrigerator.
Originally posted on Samsung.com

No, I do not recommend this product

  • Design:
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  • Value:

Ice maker is a known issue

Submitted by Michael - 3/1/2021

the ice maker freezes in place inside the ice maker compartment. this first happened within 6 months of operation. it has now happened several more times and now has to be taken out every week and the ice buildup has to be manually cleaned out. samsungs service number and staff are a joke and no help. the extended warranty company contract service repair company is too. this is a terrible product and no one should by this. samsung needs to engineer a solution and send out competent repair people to replace the unit. or send everyone a new refrigerator.
Originally posted on Samsung.com

No, I do not recommend this product

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Space!

Submitted by Spock - 2/10/2021

i wanted the model with the wifi on the door, but the delivery guys would not remove the wifi door so it would fit between the island and the refrigerator space. we had to switch to this model. oh well, i still like it.
Originally posted on Samsung.com

Yes, I recommend this product

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Ice Maker is subpar

Submitted by Christy T - 2/10/2021

we purchased this refrigerator in december 2019. the salesman let us know that there had been a problem in the past with the samsung ice makers but that the problems had apparently been corrected. in the time that we have owned this fridge, we have had the icemaker freeze up at least 5x. most times we have been able to remove the ice container and resolve the issue, but this most recent time we are not able to remove it and neither was the tech that came out. the tech has had to order all new parts for the ice maker and the water filter area to try and resolve the problem. if we are already having these problems right at a year since purchase, what will the future of the refrigerator be like?
Originally posted on Samsung.com

No, I do not recommend this product

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Not this refrigerator

Submitted by Buster - 1/22/2021

i have a 2000 dollar fridge, 1 year old, that has needed the ice dispenser system worked on twice in the last 5 months. outrageous that i am dealing with this. why will you not replace this thing with a new one or a better model?
Originally posted on Samsung.com

No, I do not recommend this product

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Great model, icemaker much improved

Submitted by Mongo65 - 1/10/2021

pros: • sleek styling, inside and out • love the flexzone drawer, no noticeable loss of space • the icemaker works great, rarely any of the scraping, chunks of small, chopped up ice our previous two models always did. sure, it's still the half-moon shape that i, meh, don't prefer, but at least i don't have to keep dumping my glass and starting over, trying to get all whole cubes. • very user friendly controls. • stable temperatures. cons: • it won't clean house or cook supper. ie, no complaints :)
Originally posted on Samsung.com

Yes, I recommend this product

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No water drip tray

Submitted by Tasha - 1/8/2021

so we got this new refrigerator and was all excited till we noticed no water drip tray for the water/ice dispenser! our fridge looks unfinished and water drips down the front if you're not careful. i totally hate the look and even called costco complaining thinking, they forgot to include it in the package! this is an apparent design, more like design flaw! i hate it and wish i could find one that would sit in its place and most importantly catch any water or last bits of ice that have fallen, now it just falls on my floor if not careful. if i had of know that it does not come with it, i would have not purchased this refrigerator. poor design and very cheap!
Originally posted on Samsung.com

No, I do not recommend this product

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Ice release flap has broken twice

Submitted by Martin - 1/4/2021

we bought this fridge because it looked sleek and well made at the store. the french doors are convenient and the flexzone drawer is a nice feature to have so we can keep snacks in an area our kids can easily reach. the main drawback is that the little flap/door that opens when you get ice has broken twice within a 6 month period. the flap continually opens and closes 24 hours a day when it breaks and it requires a whole need refrigerator door. we thought after replacing the door the first time we would no longer run into any issues, but the problem resurfaced on the door within 3-4 months of being replaced. this makes me concerned about qc on samsung appliances in general if getting replacement parts does not truly resolve an issue.
Originally posted on Samsung.com

No, I do not recommend this product

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Great

Submitted by Nice - 12/23/2020

This fridge is huge! Works great and looks great!!
Originally posted on Samsung.com

Yes, I recommend this product

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Bad bad bad bad bad

Submitted by MajorDisappointment4pt0 - 12/1/2020

I purchased this refrigerator in April after my previous Samsung's cooling system failed. While I was recommended not to purchase another Samsung, as there are issues with its cooling system, I needed a fridge ASAP and this was my best in-stock option. It is essentially the same as my other fridge less the in-door sparkling water dispenser. However, it is now November, and the dispenser flap keeps opening and closing, which has caused my fridge's sensors to go haywire along with now having no ice or water. Called customer service, and there are no available techs in my area. So while they are now providing a full refund (after multiple calls and waiting to get ahold of service reps), I have to go through the hassle of finding a new fridge and having it delivered and installed. I like the look and design of Samsung over the other brands, but their quality is seriously lacking.
Originally posted on Samsung.com

No, I do not recommend this product

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Want to love this refrigerator

Submitted by storywell - 12/1/2020

we had previously purchased a similar model for a condo & loved it. expecting this to be similar, we've had some disappointments. before i get to those, this refrigerator is gorgeous! immense capacity & we love the flex-drawer. most every aspect of this refrigerator is solid. except: 1) the water dispenser is really slow; almost a minute to get a 14oz glass of water. 2) the bottom shelf is super hard to remove and clean; massive design fail, imo. furthermore, there is no official guidance for doing so. i had to find a youtube video showing how. it is ridiculously convoluted. 3) having removed the bottom shelf assembly to remove and clean under the glass, the last time we did it, it shattered. this has led to a 3 day, multi-hour search for a replacement.
Originally posted on Samsung.com

No, I do not recommend this product

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WORST PRODUCT I'VE EVER PURCHASED

Submitted by Jonathan - 11/23/2020

I purchased the Samsung RF28R7201 on March 27, 2020 and it broke down on October 3, 2020. My Family which includes me, my gf and 4 kids were without milk,eggs,ice cream, yogurt,lunch meat,frozen foods,etc from 10/3/2020 to 11/13/2020 and we still have not received our refund money from Samsung that was suppose to be direct deposited for us to buy a new fridge but it was sent via check and we were forced to use our own funds to purchase a new fridge after the fridge we purchased did not last 6 months. Luckily we had enough to purchase a fridge as we would still be without a fridge to this day and not even have a fridge for thanksgivings next week as it takes time to purchase and have one delivered. PLEASE AVOID THIS PRODUCT AT ALL COST!
Originally posted on Samsung.com

No, I do not recommend this product

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The Grand, Not to Large & Not to Small.

Submitted by SunnyT - 11/20/2020

very nice refrigerator. spacious -along with the shelf lift adding more space. the icemaker /water dispensing unit could definitely use a cover. you must ensue that the handles are on tight otherwise they will pop off. if they do pop off, they can easily be reinstalled until a service call is made. my service call was timely, professional and well knowledgeable about all facets of the item.
Originally posted on Samsung.com

Yes, I recommend this product

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Love it awsome ice maker

Submitted by Drpoochie - 11/5/2020

Works great, love the fridge its the best no problem have for a few months now
Originally posted on Samsung.com

Yes, I recommend this product

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Incredible

Submitted by Cuquito - 11/4/2020

We bought this fridge around Sept. 2019 and the most amazing thing is how it's space is distributed. From the beverages to the vegies to the frozen food to the leftovers you are able to have everything on it's place and at the right temperature!!
Originally posted on Samsung.com

Yes, I recommend this product

Gift box Incentivized Review

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Great features

Submitted by Zebo - 10/26/2020

Excellent space and works perfectly. Color is amazing and provide good size ice cubes
Originally posted on Samsung.com

Yes, I recommend this product

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Tons of room and love it!

Submitted by Bilge17 - 10/24/2020

Great interior lighting, ice bin is not too big, love the adjustable shelving, freezer is large, and my kids love the 'drink' drawer.
Originally posted on Samsung.com

Yes, I recommend this product

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